IP PBX is a combination of two important components IP and PBX.
- IP– The full form of IP is “Internet protocol”. It is a method that helps in transmitting data from one server to the other. With IP technology, all the phone calls whether incoming or outgoing are established via the internet.
- PBX- Also known as Private Branch Exchange, PBX is an internal telephone network. It helps in managing the routing and other advanced calling features for inbound and outbound business calls.
When used together, IP PBX becomes a robust business phone system that assists businesses in the smooth handling of calls over the internet. The terms IP PBX and VoIP are often used synonymously to define a business phone system that transmits voice using Internet Protocol (IP).
The key reason why businesses must have IP PBX software is that it acts as a gateway for incoming and outgoing business calls. Owning an IP PBX phone system can change the way your business performs in today’s highly competitive world. With features like Interactive Voice Response (IVR), Voice mail, Auto-attendant, Computer Telephony Interface (CTI), and many others, organizations can not only enhance their professional image but can also significantly improve their customer assistance services. |
